Who we are
Helping organizations move from AI rollout to operational adoption.
OCIA helps organizations operationalize AI-enabled change in environments where workflow integration, adoption, governance, and execution readiness determine whether technology investments produce measurable impact.
Alongside enterprise change engagements, OCIA develops field guides, methodologies, and practitioner tools used by change professionals leading complex transformation initiatives. The current focus is on AI implementations.
AI does not behave like the technology rollouts traditional change management was built for. It changes how work gets created, reviewed, validated, and owned. It produces adoption metrics that look healthy while the actual work barely shifts. It surfaces resistance patterns that most implementation approaches were never designed to detect.
The Leading AI Implementation Projects field guide and the EmpowerChange Framework® were built around what AI implementations actually require in practice.
Our Perspective
The pace of transformation, the rise of automation, and the integration of AI into daily work have fundamentally expanded the scope of change management to include:
workflow redesign
role definition
manager enablement
governance translation
validation structures
operational reinforcement
trust calibration
AI rollouts pressure every part of that scope all at once.
AI projects also do not behave uniformly; a co-pilot rollout for a marketing team and an autonomous decisioning system for a claims organization may look similar in a kickoff deck. The change dynamics are completely different.
A co-pilot rollout changes the behavior of drafting, research, and execution, while an autonomous decisioning system changes:
validation
accountability
escalation paths
operational risk
trust expectations
Treating both implementations with the same change approach produces misleading adoption signals, inconsistent execution patterns, and shadow workflows that quietly erode the value case.
Stacy Moore, Chief Change Management Architect
Stacy Moore is OCIA’s Chief Change Management Architect and the architect of the EmpowerChange Framework® and Change Experience Design™ methodology.
Her work spans two decades of enterprise transformation across consumer products, manufacturing, logistics, financial services, and technology. Engagement clients have included Sub-Zero, Tech Data, Clorox, TTX, Denso, and Microsoft.
Earlier in her career, she served as Senior Business Readiness Manager at TIAA, where she developed an enterprise change framework integrated into program governance. The foundational thinking behind the EmpowerChange Framework® emerged from a Citizen Developer engagement, in which the structures that made citizen development scalable suggested a broader rethink of how organizations approach change management itself.
She holds an M.S. in Organization Development and Change from Penn State and a B.S. in Business Administration from Roberts Wesleyan.
Her credentials include advanced Prosci certification, PMP, Six Sigma Green Belt, Professional Scrum Master I certification, and AI-focused study through Vanderbilt University and Microsoft.
Working with OCIA
OCIA serves change management professionals, transformation leads, CMO and PMO leaders, and executives running enterprise change initiatives. Three ways to engage:
Field guides and instruments. Self-service access to the published methodology is available in tiered packages sized to the level of responsibility a practitioner carries on the engagement.
Custom engagements. Direct collaboration on enterprise change initiatives, including AI implementations.
Certification. A practitioner certification program in the EmpowerChange Framework® and Change Experience Design™ methodology, currently in development.